Easy Ordering 
1) By Phone :
1-888-878-2160 / 201-931-1116
10AM to 6PM EST. Please have product numbers and descriptions
of the items you want to order ready for faster service. We accept
Visa, Mastercard, Discover, and Amex.
2) By Fax: 1-201-931-1117 (Credit Card orders only.)
3) By Mail:
Woof, LLC
P.O. BOX 470
Edgewater, NJ
07020
Enclose a completed order form with credit card information or check/money
order in the attached envelope. Do not send cash.
Check Order Status
You can check your shipping status online! click
here. Please have your tracking number ready.
100% Satisfaction Guarantee
We are so confident that you're going to love our products that
if you're not 100% satisfied with your purchase, just return the
product within 14 days and we'll issue you a refund, exchange, or
credit (excluding shipping and handling & custom made products)
Fast Processing
In stock items ordered before 3:00 PM EST are shipped the same
business day. Occasionally, an item will temporarily be out of stock due to popularity. We will notify you immediately if there is a delay
or if your item is backordered. Please allow 1-5 days for ground
shipping. For faster delivery, use 2-day select or Next Day Service.
Orders are subject to verification and acceptance before shipping.
Standard Shipping Method
All in-stock items ship within 24 hours of receipt of your oder via DHL. DHL offers the fastest ground delivery available in the 48 contiguous states. Your package will be delivered in 1-5 business days - Guaranteed!
1-Day Standard Shipping to New York City and Surrounding Areas!
Packages shipped by ground to New York City, Long Island, New Jersey,
Delaware, and Maryland and placed before 4:00 PM EST will arrive
the next business day at no additional charge! (Sorry, but DHL
cannot offer a service guarantee)
Express Shipping
If you definitely need your package in a hurry, please select from
our two guaranteed express shipping options:
* DHL Overnight Express - Guaranteed delivery by 12:00 PM the
next business day.
* DHL Second Day - Guaranteed delivery by 5:00 PM the second
day to DHL's primary delivery areas.
HI & AK Shipping
Due to shipping restrictions, packages will be shipped by USPS
with insurance and delivery confirmation. You should receive your
order within 5-9 business days.
Canadian and International Orders
We ship to Canada by USPS Express Mail Service (EMS) to ensure quick customs clearance
of your items. We also accept International Orders by phone at 1-888-878-2160.
For all International Orders, including shipments to Canada, customs fees will be billed to the receiver.
Shipping Notification
Once your order has been shipped, you will receive an e-mail notifying you of the shipment and the tracking number of your package. You may use this tracking number to reference when you want to find status and estimated delivery time of your package at www.dhl.com or www.usps.com.
Customer Service
1-888-878-2160
Our customer service lines are open Monday - Friday: 10am to 6pm
Eastern Standard Time. You can also e-mail us at service@woofonline.com
and a customer service representative will be sure to get back to
you within 24 hours.
Free shipping for domestic orders over $100!
We use Airborne Express exclusively for all of our shipments. There
is no additional handling charge because we don't believe we should
charge extra for packing materials. We offer free shipping for orders
over $100.
Damaged Items and Lost Packages
If your Woof purchase is damaged during shipping, you must notify us with in 24 hours of receipt. We will send out a call tag and have the shipper pink up the package from you. If the package appears damaged upon delivery, do not sign for the package and it will be returned to us. We will promptly send you an exchange.
If your package does not arrive upon estimated arrival time and 1 week after notification of shipment, you must contact us within 30days after notification of shipment. Woof will not be held responsible for the claims after that time.
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